On Call Service
We provide on call service on an as needed basis when the problem cannot be handled remotely. Our experienced technicians are very familiar with dental networks and can provide answers in a short amount of time to get you up and running again.
The first person who answers your calls is a highly trained and experienced technician at the help desk. We always try whenever possible to solve your problem quickly by remoting into your system without having you wait for someone to come out to your office. If the problem is something that can’t be solved remotely, we triage the situation and schedule a time for a field technical consultant to resolve the issue.
Our help desk technicians are experienced with all the most common dental software and will even call your vendor’s tech support if needed and act as your liaison to solve the problem
We offer scheduled agreements where we go to your office on a scheduled basis to perform network maintenance and assessments, provide technology education, and tackle your “honey-do lists”. This is a service our customers appreciate as you always know when we are coming so we can address your technology needs face to face.
NEW COMPUTERS, DEVICES, NETWORKS, AND PROJECTS
When our customers need new computers, network equipment, wireless routers, or other devices they come to us. We know more about what your needs are and which products best fit your offices and we always recommend what is in the best interest for you.
DOCUMENT MANAGEMENT SERVICES
When our customers are at the point where they would like to go to the cloud with their documents, we can show them the way. Whether is is Google Drive or Microsoft Office 365 we can help you get there the easy way
EMAIL, DOMAIN HOSTING, AND ENCRYPTION SERVICES
If you would like a professionally hosted email where you can issue unlimited email accounts with your website as the domain, or you would like to encrypt your email we can help you get there.
INTERNET PROVIDER MANAGEMENT
We can help you determine which internet provider is the best in your area for speed, reliability, and cost based on the needs of your network.
AUDIO VISUAL AND PHONES
We personally do not perform AV or phone installations but can recommend several local solutions who we have worked with and can stand behind their quality. We believe that network technology and AV are two very different aspects of your practice that are best performed by specialists.